PALS Support Center | Knowledge Base

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    • Knowledge Base

    • Acquisitions/Serials

      Documentation related to acquisitions and serials functionality in Alma
    • Analytics

      Documentation related to Alma and Primo Analytics and other data-related topics
    • Circulation and ILL

      Documentation related to circulation, users, letters, and other fulfillment functionality in Alma
    • Discovery

      Documentation related to OpenURL, discovery, LibKey, Report a Broken Link, and display functionality in Primo VE and other discovery systems
    • Electronic Resource Management

      Documentation related to electronic records, CDI, and linking
    • Resource Management

      Documentation related to cataloging, resource management, and Network Zone
    • Proxy Services

      Documentation related to EZproxy use and management
    • General

      Find articles related to topics not addressed in the other categories
    • User Management

      Documentation related to Alma user roles, user loads, and authentication
    • Islandora

      Documentation and helpful information about Islandora.
    • Educational Development and Technology

    Key Resources & Bookings

    See the Key Resources & Bookings page for documentation or to Book a Session with PALS Support!

      • Recent Articles

      • Minitex ILL Policy Database

        The Minitex has an ILL Policy Database that allows libraries to share information about their collections, policies and contact information, The database can be found here ILL Policy Database | Minitex ( If you need assistance adding or ...
      • New to EZproxy?

        What is EZproxy? EZproxy provides secure remote access to e-resources. Users authenticate and then they can access licensed online resources from off-campus. PALS hosts and supports EZproxy for about 40 libraries in Minnesota. Most use LDAP ...
      • Library Leadership Group Meeting 2024

        Library Leadership Group (LLG) Meeting 2024 Thursday, April 18, 2024 7700 France Ave, Room 515 Edina, MN 55435 Attendee Stats: Registered as of 4/16/24 In Person: 28 Virtual: 27 RSVP: Click here to register if attending in-person or online Agenda: ...
      • Concerns with the Overlap Tool in Alma

        Members have brought several issues to our attention. It is ideal if you can run more than one analysis as a cross-check. Depending on your situation, that could mean trying different options in the Overlap Tool, running reports in Alma analytics or ...
      • Recap on the Script for StarID Failures

        Minnesota State sometimes has password sync problems that affect students across campuses. They might need to be patient after changing their passwords – one of our libraries was told it can take up to 8 hours to sync everywhere! We have a script ...

      Quick Links

      We have several communities of interest and policy groups that are active in both the Discussion area and the Knowledge Base.

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