PALS Support Center | Knowledge Base

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    • Knowledge Base

    • Acquisitions/Serials

      Documentation related to acquisitions and serials functionality in Alma
    • Analytics

      Documentation related to Alma and Primo Analytics and other data-related topics
    • Circulation and ILL

      Documentation related to circulation, users, letters, and other fulfillment functionality in Alma
    • Discovery

      Documentation related to OpenURL, discovery, LibKey, Report a Broken Link, and display functionality in Primo VE and other discovery systems
    • Electronic Resource Management

      Documentation related to electronic records, CDI, and linking
    • Resource Management

      Documentation related to cataloging, resource management, and Network Zone
    • Proxy Services

      Documentation related to EZproxy use and management
    • General

      Find articles related to topics not addressed in the other categories
    • User Management

      Documentation related to Alma user roles, user loads, and authentication
    • Islandora

      Documentation and helpful information about Islandora.
    • Educational Development and Technology

    Key Resources & Bookings

    See the Key Resources & Bookings page for documentation or to Book a Session with PALS Support!

      • Recent Articles

      • New to EZproxy?

        What is EZproxy? EZproxy provides secure remote access to e-resources. Users authenticate and then they can access licensed online resources from off-campus. PALS hosts and supports EZproxy for about 40 libraries in Minnesota. Most use LDAP ...
      • Library Leadership Group Meeting 2024

        Library Leadership Group (LLG) Meeting 2024 Thursday, April 18, 2024 7700 France Ave, Room 515 Edina, MN 55435 Attendee Stats: Registered as of 4/16/24 In Person: 28 Virtual: 27 RSVP: Click here to register if attending in-person or online Agenda: ...
      • Concerns with the Overlap Tool in Alma

        Members have brought several issues to our attention. It is ideal if you can run more than one analysis as a cross-check. Depending on your situation, that could mean trying different options in the Overlap Tool, running reports in Alma analytics or ...
      • Recap on the Script for StarID Failures

        Minnesota State sometimes has password sync problems that affect students across campuses. They might need to be patient after changing their passwords – one of our libraries was told it can take up to 8 hours to sync everywhere! We have a script ...
      • Spring Gathering 2024

        MnPALS Spring Gathering 2024 Held April 5, 2024: 9 am - 3 pm, Virtually & In Person (Edina, MN) Thank you all for a successful event. 45th Anniversary: Check out this slide deck of PALS History as we celebrate our 45th anniversary. Feedback: To share ...

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