PALS Support Center | Knowledge Base

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    • Knowledge Base

    • Acquisitions/Serials

      Documentation related to acquisitions and serials functionality in Alma

    • Analytics

      Documentation related to Alma and Primo Analytics and other data-related topics

    • Circulation and ILL

      Documentation related to circulation, users, letters, and other fulfillment functionality in Alma

    • Discovery

      Documentation related to OpenURL, discovery, LibKey, Report a Broken Link, and display functionality in Primo VE and other discovery systems

    • Electronic Resource Management

      Documentation related to electronic records, CDI, and linking

    • Resource Management

      Documentation related to cataloging, resource management, and Network Zone

    • Proxy Services

      Documentation related to EZproxy use and management

    • General

      Find articles related to topics not addressed in the other categories

    • User Management

      Documentation related to Alma user roles, user loads, and authentication

    • Islandora

      Documentation and helpful information about Islandora.

    • Educational Development and Technology

    Key Resources & Bookings

    See the Key Resources & Bookings page for documentation or to Book a Session with PALS Support!

      • Recent Articles

      • OER/No Cost Resources Librarian Workday 2024

        OER/No Cost Resources Librarian Workday 2024 Virtual event held September 26, 2024 from 1:00 to 3:30 pm. Agenda: 1:00 - 1: 05 pm: Welcome 1:05 - 1:50 pm: Starting a Grassroots OER Movement on your campus - David Vrieze Daniels, Reference and ...

      • Ready to be Sent

        Borrowing Request Ready to be Sent A borrowing request with the status of Ready to be Sent has not been sent to the lending library. When a request is at a lending library the request status is Request sent to Partner or Will Supply. Ready to be sent ...

      • Interlibrary Loan (ILL) Resources

        Interlibrary Loan (ILL) Resources General Information MnPALS libraries use Alma interlibrary loan to exchange requests. MnPALS libraries with USPS/UPS delivery request and fill requests for Minitex. Minitex requests from other libraries for USPS/UPS ...

      • Primo VE (Discovery) Key Resources Page

        Ex Libris Documentation Ex Libris Documentation Ex Libris Customer Knowledge Center has the latest information on all Ex Libris products, including documentation, knowledge articles, training, and more. Primo VE Documentation PALS uses Primo VE, a ...

      • Facet Customization

        Facet Customization Facets Overview A facet is a category that groups like requests based on Partner, Status, Creation Date, Update Date and more categories. Borrowing and lending requests have similar facets. Facets can be customized for borrowing ...

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