Lending Reject (Unfill) a request

Lending Reject (Unfill) a request

Lending Reject a Request

When a lending library can't supply an item or copy request to a borrowing library, the lending library staff will "Reject" the request. A lending library may reject a request because the book can't be found on the shelves, the item is needed for course reserves, the item is not owned or available or the journal license does not allow interlibrary.

Lending requests with a status of "Locate failed," "Created lending request," "Being Processed," or "Will Supply," can be updated as rejected.  As the lending library, if you have a question for the borrowing library about a request, you can send a "General Message" before doing a "Reject." After a request is rejected do not send the item to the borrowing library. 

How to Reject a request

Display the lending request that you can't supply.

Lending request with More actions showing Reject

Click on "More Actions" ellipse
From the dropdown list select "Reject."

A "Reject Request" form displays
Reject Request form

Reject Reason form select a Reject reason


Provide a "Reject reason"
     Click on the down arrow next to "Choose Reject Reason"
Select a reason why the request can't be filled.

Select a reason to reject request

"Internal note"- do not need to add a note
"Note to partner" - do not need to add a note to the borrowing library. The borrowing library staff will see the "Reject reason."
Click on "Reject" to process the reject.  Click on "Cancel" to not process the reject.

The lending request "Activity Status" updates to "Completed." The lending request status updates to "Rejected the borrower request."

Completed lending request with status of Rejected the borrower request

There is no additional updating for the lending request.



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