Alma Error: PO line creation failed.

Alma Error: "PO line creation failed."

Sometimes when creating a POL, you may receive the following error: 

"PO line creation failed. Please contact your system administrator." 

Some other Ex Libris customers have published cases with this symptom. The causes listed in these cases include: 

  1. Newly created templates 
  2. Connection issues 
  3. There is something corrupt in a template 
  4. User account permissions 
  5. Selecting a template created for a different purchase type/material type  
  6. Browser cache issues 

Most of the time, if the issue persists and ties to the template, Ex Libris recommends creating a new template (with the correct values). Sometimes the problem resolves itself after a day or two with no intervention. Please contact PALS if you need assistance figuring out the root problem.

    • Related Articles

    • PO Line Types and Attributes

      POL Types PO Line Types = Purchase Type + Order Continuity The purchase type describes the resource you are purchasing. You can use a more descriptive term in the POL Material Type and Item record's Material Type fields. Purchase Types include: Print ...

    • Tips for POL searching in Alma and Alma Analytics

      Searching for POLs in Alma and Analytics can be a little different. Here are some tips. Alma The basic Order Lines > Title search is straightforward. This search will find the word(s) anywhere in the title. Alma does not interpret this as a phrase ...

    • FY wrap-up: POLs in Ready status

      You may find it helpful to check your open POLs from this year in the Ready status at your FY mid-point or end. Basic Steps Check that you still want to order the POL(s). If you do not want to order the POL(s), cancel the POL(s). If you still want to ...

    • FY wrap-up: POLs in Sent status

      At your FY mid-point or end, you may find it useful to check your open POLs from this year in the Sent status. Basic Steps If you or the vendor canceled the order, cancel the POL(s). If you received the item for a physical order, make sure to receive ...

    • FY wrap-up: POLs in Manual Packaging

      You may find it helpful to check your open POLs from this year in the Manual Packaging status at your FY mid-point or end. Basic Steps Check that you still want to "send" the POL(s). If you do not want to send the POL(s) because you canceled the ...