Alma Error: "PO line creation failed."
Sometimes when creating a POL, you may receive the following error:
"PO line creation failed. Please contact your system administrator."
Some other Ex Libris customers have published cases with this symptom. The causes listed in these cases include:
- Newly created templates
- Connection issues
- There is something corrupt in a template
- User account permissions
- Selecting a template created for a different purchase type/material type
- Browser cache issues
Most of the time, if the issue persists and ties to the template, Ex Libris recommends creating a new template (with the correct values). Sometimes the problem resolves itself after a day or two with no intervention. Please contact PALS if you need assistance figuring out the root problem.
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